FREQUENTLY ASKED QUESTIONS
Last updated: August 22, 2026
Find answers to common questions about Navora products, production, shipping, payments, order changes, returns, and refunds.
1. PRODUCTS & PRODUCTION
Are Navora products ready to ship?
Most Navora products are produced after an order is placed unless otherwise stated on the individual product page.
Production methods may vary depending on the product type, selected options, production capacity, and personalization requirements.
How long does production take?
Production and order preparation typically require 4–6 business days, excluding weekends and public holidays.
This production period is separate from the estimated shipping and transit time.
Where are Navora products produced?
Navora works with independent production and fulfillment partners in the United States, Asia, and other regions.
The production and dispatch location may vary according to the product type, production capacity, and destination. We do not guarantee that an order will be produced in the country or facility nearest to the customer.
Items within the same order may be produced or shipped separately.
Can I personalize a product?
Personalization availability is shown on the individual product page.
Depending on the product, available options may include:
- Names
- Dates
- Custom text
- Photographs
- Colors
- Sizes
- Other design selections
Please review all personalization details carefully before completing your purchase. Personalized information may not be changed after production has begun.
2. SHIPPING & DELIVERY
How long will it take to receive my order?
The total estimated delivery time includes:
Production time + Transit time
Most orders require 4–6 business days for production before shipment.
| Region | Production Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| United States | 4–6 business days | 6–9 business days | 10–15 business days |
| Canada | 4–6 business days | 9–14 business days | 13–20 business days |
| Europe | 4–6 business days | 12–17 business days | 16–23 business days |
| Oceania | 4–6 business days | 12–17 business days | 16–23 business days |
These timeframes are estimates and may be affected by customs clearance, severe weather, carrier delays, remote delivery locations, or peak seasonal demand.
How much does shipping cost?
Shipping fees depend on the destination, product type, package size, and available carrier service.
Current standard shipping rates start from:
- United States: $4.99 USD
- Canada: $4.99 USD
- Europe: $4.99 USD
- Oceania: $4.99 USD
The applicable shipping charge will be displayed at checkout before payment.
Do you offer free shipping?
Free standard shipping may be available on eligible orders over $120 USD in supported destinations.
Eligibility depends on the shipping destination, products in the order, and current checkout configuration. The final shipping fee or free-shipping eligibility will be displayed at checkout before payment.
Can I track my order?
Yes. A shipping confirmation email containing the tracking link will be sent after your order has completed production and has been transferred to the carrier or logistics partner.
Please allow 3–5 business days after receiving the shipping confirmation for tracking information to update.
A temporary “not found,” “label created,” or unavailable status may mean the carrier has not completed the first physical scan.
If tracking has not updated after five business days, please contact Navora Support.
Why did I receive more than one tracking number?
Products within the same order may be produced or shipped separately. In this case, you may receive multiple packages and tracking numbers.
You will not be charged additional shipping solely because an order is divided into multiple shipments.
What happens if I enter the wrong shipping address?
Contact us as soon as possible at support@navora.co.
We will attempt to update the address, but changes cannot be guaranteed after production or fulfillment processing has begun.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before reshipment.
3. PAYMENTS
What payment methods do you accept?
Navora currently uses PayPal as its primary secure payment gateway.
Depending on your country and the options made available by PayPal, you may be able to pay using:
- PayPal balance
- Visa
- Mastercard
- American Express
- Discover
- Other payment methods displayed at checkout
The payment methods shown during checkout are the methods currently available for your transaction.
Do I need a PayPal account to place an order?
PayPal may offer a guest checkout option that allows eligible customers to pay with a supported debit or credit card without creating a PayPal account.
Guest checkout availability is determined by PayPal and may vary depending on:
- Your country or region
- The selected currency
- Browser or device
- Transaction risk assessment
- PayPal’s current eligibility requirements
If a guest payment option is available, it will be displayed on the PayPal checkout page. Navora cannot guarantee that guest checkout will be available for every customer or transaction.
Does Navora store my payment card details?
No. Payments are processed by the payment provider displayed at checkout.
Navora does not directly store complete credit card numbers, bank account credentials, or complete payment authentication information on its own systems.
What currency will I be charged in?
Product prices and the applicable checkout currency will be displayed before payment.
Your bank or payment provider may apply currency conversion charges or international transaction fees. These fees are determined by the financial institution and are not collected by Navora.
4. ORDER CHANGES & CANCELLATIONS
Can I cancel my order?
You may request cancellation within 12 hours of placing the order.
To request cancellation, email support@navora.co with:
- The subject line: Order Cancellation
- Your order number
- The name and email address used for the order
Submitting a request within 12 hours does not guarantee cancellation. An order can only be cancelled if production, personalization, or fulfillment processing has not begun.
Can I change my personalization details?
Contact us as soon as possible after ordering.
Personalization details can only be changed if production has not begun. Once a personalized product enters production, changes may no longer be possible.
Can I change the size, color, or shipping address?
We will attempt to accommodate changes submitted before production or fulfillment begins.
Changes cannot be guaranteed after the order enters processing. Customers should review product variants, personalization details, and the delivery address carefully before completing checkout.
5. RETURNS & REFUNDS
What is the return request period?
Eligible return requests must be submitted within 7 days after delivery.
The delivery date is determined using the carrier’s tracking information.
Contact Navora Support before sending any package. Returns sent without prior written authorization may be refused or may not qualify for a refund.
Can I return a personalized or custom product?
Personalized and custom-designed products cannot be returned because of:
- A change of mind
- An incorrect customer selection
- A spelling error submitted by the customer
- A personalization preference
- Ordering the wrong size or design
However, personalized products remain eligible for review if they arrive:
- Damaged
- Defective
- Incorrect
- With personalization that does not match the information confirmed in the order
What should I do if my product arrives damaged or incorrect?
Contact support@navora.co within seven days after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or videos of the product
- Photographs of the packaging and shipping label if the package arrived damaged
Please keep the product and original packaging until we complete the review.
If the claim is confirmed, Navora may provide an approved replacement, full or partial refund, or another appropriate resolution.
Who pays for return shipping?
For a confirmed manufacturing defect, transit damage, or incorrect item attributable to Navora:
- Navora will cover the approved return shipping cost.
- Do not purchase return postage unless instructed by Navora Support.
For an eligible customer-remorse return:
- The customer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
- Return shipping costs are not reimbursed.
Where should I send an approved return?
If your return is approved, Navora Support will provide written return instructions.
Approved returns may be directed to our authorized returns address:
Navora Returns: 14997 SW Tualatin-Sherwood Rd, Sherwood, OR 97140, United States
This address is used solely to receive approved returns. It is not Navora’s headquarters, business office, warehouse, retail store, or customer pickup location.
Do not send a package to this address without prior written authorization.
Do you offer exchanges?
We do not currently provide direct exchanges.
For an eligible non-personalized product, request a return and place a separate order for the new size, color, or product.
How long does a refund take?
Approved refunds are issued to the original payment method.
After Navora processes the refund, please allow approximately 5–10 business days for your payment provider, bank, or card issuer to post the funds to your account.
6. CONTACT NAVORA SUPPORT
Still have questions? Contact our support team:
- Email: support@navora.co
- WhatsApp / Phone: +84 828 150 693
- Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT+7
- Live chat: Use the chat icon displayed on the Site
Please include your order number when contacting us about an existing order.