Privacy policy

PRIVACY POLICY

Last updated: August 22, 2026

This Privacy Policy explains how Navora Co (“Navora,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you:

  • Visit or interact with https://navora.co/
  • Create an account
  • Place or attempt to place an order
  • Submit product personalization information
  • Contact customer support
  • Subscribe to marketing communications
  • Otherwise interact with our products and services

By using the Site, you acknowledge that you have read this Privacy Policy.

Privacy Overview

  • We collect information needed to operate the Site, process orders, provide support, prevent fraud, and improve our services.
  • Payments are processed by third-party payment providers. Navora does not store complete payment card details on its own systems.
  • We may use cookies and similar technologies for essential functions, analytics, personalization, and advertising.
  • Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.
  • Privacy requests may be submitted to support@navora.co.

1. WHO IS RESPONSIBLE FOR YOUR INFORMATION

Navora Co operates the Site and is responsible for the personal information described in this Privacy Policy, except where another service provider acts independently under its own privacy policy.

Business Information

Business name: Navora Co
Business address: 48/11A Vinh Phu 29 Street, Lai Thieu Ward, Ho Chi Minh City 75206, Vietnam
Email: support@navora.co
WhatsApp / Phone: +84 828 150 693

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with the Site.

Contact Information

We may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone or WhatsApp number
  • Country or region
  • Information included in messages sent to customer support

Order and Transaction Information

When you place or attempt to place an order, we may collect:

  • Products viewed, added to cart, or purchased
  • Product variants, sizes, colors, and quantities
  • Order number and order status
  • Billing and shipping details
  • Shipping method
  • Discount and promotional information
  • Refund, return, replacement, and cancellation information
  • Transaction confirmation and limited payment-related information

Payment Information

Payments are processed by third-party payment providers, such as PayPal and other providers displayed at checkout.

Navora does not directly collect or store complete credit card numbers, bank account credentials, or complete payment authentication information on its own systems.

Payment providers may collect and process payment information according to their own terms and privacy policies.

Personalization Information

If you purchase a personalized or custom product, we may collect information that you choose to submit, including:

  • Names
  • Dates
  • Text or messages
  • Product preferences
  • Photographs or uploaded images
  • Other customization instructions

Please only submit personalization information that you have the right and permission to use.

Do not submit sensitive personal information that is unnecessary for completing the product customization.

Account Information

If customer accounts are available, we may collect:

  • Account name
  • Email address
  • Login and authentication information
  • Saved addresses
  • Order history
  • Account preferences

Device and Usage Information

When you visit or interact with the Site, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Language and regional settings
  • Cookie and device identifiers
  • Pages viewed
  • Products viewed
  • Search terms
  • Referring URLs
  • Session activity
  • Cart and checkout interactions
  • Approximate location derived from an IP address
  • Dates and times of Site access

Customer Support Information

When you contact us, we may collect:

  • The content of your request
  • Order and contact information
  • Photographs or videos submitted as evidence
  • Delivery, damage, refund, or return information
  • Records of our communications with you

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Place an order
  • Create an account
  • Submit personalization information
  • Contact customer support
  • Request a return or refund
  • Subscribe to marketing
  • Complete a form
  • Participate in a promotion or survey

Automatically Through the Site

We may collect information through:

  • Cookies
  • Pixels
  • Tags
  • Log files
  • Software development kits
  • Analytics technologies
  • Similar tracking technologies

From Service Providers and Business Partners

We may receive information from:

  • Shopify and ecommerce service providers
  • Payment processors
  • Production and fulfillment partners
  • Shipping carriers
  • Fraud-prevention providers
  • Analytics providers
  • Advertising and marketing platforms
  • Customer support tools
  • Apps installed on or connected to the Site

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing Products and Services

  • Process and fulfill orders
  • Arrange production and shipping
  • Provide order confirmations and tracking information
  • Complete product personalization
  • Process approved cancellations, returns, replacements, and refunds
  • Maintain customer accounts
  • Respond to customer requests

Communication and Customer Support

  • Communicate about orders and deliveries
  • Respond to questions and complaints
  • Provide product and policy information
  • Investigate damaged, defective, lost, or incorrect orders
  • Maintain records of customer support communications

Security and Fraud Prevention

  • Verify transactions
  • Detect suspicious activity
  • Prevent fraud, abuse, and unauthorized access
  • Protect customers, Navora, and our service providers
  • Enforce our Terms of Service and other policies

Improving the Site and Services

  • Understand how visitors use the Site
  • Improve website navigation and performance
  • Identify technical problems
  • Analyze product and shopping preferences
  • Develop or improve products, services, and customer experiences

Marketing and Advertising

Subject to your preferences and applicable law, we may:

  • Send promotional emails
  • Measure advertising performance
  • Display relevant advertisements
  • Create advertising audiences
  • Understand the effectiveness of marketing campaigns

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Legal and Regulatory Purposes

We may process personal information to:

  • Comply with applicable laws and legal obligations
  • Respond to lawful requests from authorities
  • Maintain tax, accounting, and transaction records
  • Establish, exercise, or defend legal claims
  • Protect our legal rights and the rights of others

5. LEGAL BASES FOR PROCESSING

Where required by applicable law, including in the European Economic Area or United Kingdom, we process personal information under one or more of the following legal bases:

Performance of a Contract

Processing may be necessary to:

  • Process your order
  • Create a personalized product
  • Arrange delivery
  • Provide customer support
  • Manage a return, replacement, or refund

Legitimate Interests

We may process information for legitimate business interests, including:

  • Operating and improving the Site
  • Preventing fraud
  • Protecting the security of our services
  • Understanding business performance
  • Responding to customer requests

We consider the potential effect on your privacy before relying on legitimate interests.

Consent

We may rely on your consent for:

  • Certain cookies
  • Personalized advertising
  • Marketing communications
  • Other activities where consent is legally required

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Legal Obligations

We may process and retain information when necessary to comply with legal, tax, accounting, consumer protection, or regulatory obligations.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and partners that help us operate our business.

Ecommerce Platform

Our online store is hosted and powered by Shopify. Shopify processes information necessary to provide ecommerce, checkout, hosting, analytics, security, and related services.

Payment Providers

Payment information may be processed by PayPal or other payment providers made available during checkout.

These providers process payment information under their own privacy policies.

Production and Fulfillment Partners

We may disclose necessary order and personalization information to production and fulfillment partners so they can:

  • Produce the ordered product
  • Apply approved personalization
  • Package the order
  • Arrange fulfillment

We only provide the information reasonably necessary to complete these services.

Shipping and Logistics Providers

We may disclose information such as your name, delivery address, phone number, email address, and order details to carriers and logistics providers for:

  • Shipping
  • Customs clearance
  • Delivery notifications
  • Tracking
  • Delivery problem resolution
  • Technology and Support Providers

We may disclose information to providers supporting:

  • Website hosting
  • Customer support
  • Email communications
  • Fraud prevention
  • Data storage
  • Site security
  • Order management
  • Performance monitoring

Analytics and Advertising Providers

We may use analytics and advertising services, including tools such as Google Analytics and Meta Pixel.

These providers may collect device, cookie, usage, and interaction information according to their own privacy policies and your available consent choices.

Legal Disclosures

We may disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to a court order, subpoena, or lawful government request
  • Investigate fraud or illegal activity
  • Protect the rights and safety of customers, Navora, or others
  • Establish, exercise, or defend legal claims

Business Transactions

If Navora is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate the Site and understand how visitors interact with it.

Types of Cookies

The Site may use:

  • Essential cookies: Required for core functions such as login, cart, checkout, security, and fraud prevention.
  • Functional cookies: Remember choices such as language, location, and account preferences.
  • Analytics cookies: Help us understand Site traffic, performance, and customer interactions.
  • Advertising cookies: Help measure campaigns and display more relevant advertising, where permitted.

Managing Cookie Preferences

Depending on your region, the Site may display a cookie consent banner or privacy preference tool.

You can manage available choices through:

  • The cookie banner
  • The Your Privacy Choices link in the Site footer
  • Your browser settings
  • Advertising platform settings

Blocking essential cookies may prevent certain parts of the Site, cart, or checkout from functioning correctly.

Browser cookie controls may not prevent every type of tracking technology.

8. TARGETED ADVERTISING, SALE, AND SHARING

Navora does not sell personal information in exchange for money.

However, some analytics, advertising, and cookie-based activities may be legally considered a “sale,” “sharing,” or use for targeted advertising under certain privacy laws.

Where applicable, you may opt out through:

  • The Your Privacy Choices link in the Site footer
  • The cookie preference tool
  • A legally recognized browser-based opt-out signal, where supported
  • A request sent to support@navora.co

Your available rights depend on your location and applicable law.

9. MARKETING COMMUNICATIONS

We may send marketing messages when:

  • You have provided consent
  • You have subscribed to receive updates
  • Marketing is otherwise permitted under applicable law

You may unsubscribe from marketing emails at any time by:

Unsubscribing from marketing does not prevent us from sending transactional communications, including order confirmations, shipping notices, policy updates, or customer support responses.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information
  • Whether you have an active account
  • Order fulfillment and customer support requirements
  • Product warranty, return, and dispute periods
  • Fraud-prevention needs
  • Tax, accounting, and legal obligations
  • The establishment or defense of legal claims

When personal information is no longer reasonably required, we may delete, anonymize, or securely isolate it, subject to applicable legal and technical requirements.

11. INTERNATIONAL DATA TRANSFERS

Navora operates from Vietnam and works with service providers, production partners, carriers, and technology platforms in multiple countries.

Your personal information may therefore be processed or stored outside your country or region.

Where required by applicable law, appropriate safeguards may be used for international data transfers. Privacy protections and government access rules may differ between countries.

12. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Encrypted connections
  • Access restrictions
  • Authentication controls
  • Service-provider security measures
  • Fraud monitoring
  • Secure payment processing through third-party providers

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Customers should protect their account credentials and contact us promptly if they believe an account or transaction has been compromised.

13. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of eligible personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request a portable copy of eligible information
  • Withdraw consent
  • Opt out of marketing communications
  • Opt out of certain targeted advertising, sale, or sharing activities
  • Appeal a decision concerning a privacy request, where applicable
  • Receive equal service without unlawful discrimination for exercising a privacy right

These rights are not absolute. Certain information may need to be retained for legal, fraud-prevention, accounting, transaction, dispute, or security purposes.

European Economic Area and United Kingdom

Eligible individuals may also have the right to lodge a complaint with the data protection authority in their country of residence.

United States

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, targeted advertising, sale, sharing, and the use of sensitive personal information, where applicable.

14. HOW TO SUBMIT A PRIVACY REQUEST

To submit a privacy request, contact:

Email: support@navora.co
Email subject: Privacy Request

Please describe the request and provide sufficient information for us to identify the relevant records.

We may need to verify your identity before completing a request. Verification information will only be used to process and protect the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authorization and may ask you to confirm your identity directly.

We will respond within the period required by applicable law. If additional time is permitted and reasonably necessary, we will notify you.

15. CHILDREN’S PRIVACY

The Site is not intended for children under the age of 16, and we do not knowingly collect personal information directly from children under 16.

If you believe that a child has provided personal information to us without appropriate authorization, contact support@navora.co so we can review and take appropriate action.

Parents or guardians should submit personalization information on behalf of children where necessary.

16. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to third-party websites, payment providers, social media platforms, or other services.

We are not responsible for the privacy, security, or content practices of third parties. Review the privacy policies of those services before providing personal information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

  • Our business practices
  • The services and technologies we use
  • Legal or regulatory requirements
  • Security or operational procedures

The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through the Site or another appropriate method where required by law.

18. CONTACT US

For questions about this Privacy Policy, privacy practices, or personal information requests, please contact:

Business name: Navora Co
Business address: 48/11A Vinh Phu 29 Street, Lai Thieu Ward, Ho Chi Minh City 75206, Vietnam
Email: support@navora.co
WhatsApp / Phone: +84 828 150 693
Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT+7
Live chat: Use the chat icon displayed on the Site.