Privacy policy

PRIVACY POLICY

Last updated: 01/01/2026

This Privacy Policy describes how Navora (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from Navora.co (the "Site").

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.
  • Payment Information: We use secure third-party payment processors (such as PayPal, Stripe, etc.). We do not store your full credit card or payment financial data on our servers.
  • Device Information: Web browser version, IP address, and how you interact with the Site.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify/Platform: We use [Shopify/WooCommerce] to power our online store.
  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site.
  • Compliance with Law: We may also share your Personal Information to comply with applicable laws and regulations.

4. DATA SECURITY & SSL

The security of your personal information is important to us. Navora uses industry-standard technologies (such as SSL encryption) to protect your data during transmission. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

5. COOKIES

We use cookies and similar tracking technologies to enhance your experience on our site. These technologies allow us to analyze website traffic, understand user interactions, and improve our services.

We may use third-party tools such as Google Analytics and Meta (Facebook) Pixel to collect non-personal data for analytics and advertising purposes, including measuring the effectiveness of our campaigns and delivering relevant content.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact certain functionalities of the site.

6. YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Depending on your location, we process and retain personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

When personal data is no longer required, it will be securely deleted or anonymized in accordance with applicable legal requirements.

8. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@navora.co or by mail using the details provided below:

  • Business Name :  Navora Co
  • Business Address: 48/11A Vinh Phu 29 Street, Lai Thieu Ward, Ho Chi Minh City, 75206, Vietnam
  • US Warehouse & Returns: 14997 SW Tualatin-Sherwood Rd, Sherwood, OR 97140, USA
  • Email: support@navora.co
  • WhatsApp / Phone: +84 828 150 693
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
  • Live Chat: Click the Chat icon at the bottom right corner of your screen to talk with us