Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: August 22, 2026
Thank you for shopping with Navora. This policy explains our order processing times, estimated delivery schedules, shipping fees, tracking procedures, and delivery requirements.
Quick Shipping Overview
- Production time: 4–6 business days
- Estimated US delivery: 10–15 business days
- Tracking: Sent by email after shipment
- Free shipping: Available on eligible orders over $120 USD
- Support: support@navora.co
1. ORDER PROCESSING & PRODUCTION
Order Cut-Off Time
Orders placed before 5:00 PM GMT+7, Monday through Friday, normally begin processing on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Production Time
Most Navora products are produced after an order is placed. Orders typically require 4–6 business days for production and preparation before shipment.
Production methods may vary depending on the product type, selected options, production capacity, and order requirements.
Production Location Notice
Navora works with independent production and fulfillment partners in the United States, Asia, and other regions. Production and dispatch locations may vary and are not guaranteed to be in the country or facility nearest to the customer.
Items within the same order may be produced or shipped separately.
2. ESTIMATED DELIVERY TIME
Delivery times vary according to the destination, carrier service, customs processing, and seasonal demand.
The transit times below begin after the 4–6 business-day production period.
| Region | Production Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| United States | 4–6 business days | 6–9 business days | 10–15 business days |
| Canada | 4–6 business days | 9–14 business days | 13–20 business days |
| Europe | 4–6 business days | 12–17 business days | 16–23 business days |
| Oceania | 4–6 business days | 12–17 business days | 16–23 business days |
International Destinations
International destinations may include the United Kingdom, European countries, Australia, New Zealand, and other supported regions shown at checkout.
Possible Delivery Delays
Please allow an additional 2–6 business days when delivery is affected by:
- Remote delivery locations
- Customs inspections or clearance
- Severe weather conditions
- Carrier service interruptions
- Peak holiday or promotional periods
- Incorrect or incomplete delivery information
Delivery dates are estimates and cannot be guaranteed because carrier and customs delays may occur outside Navora’s control.
3. SHIPPING FEES
Shipping fees depend on the destination, product type, package size, and applicable shipping restrictions.
The final shipping charge will be calculated and displayed at checkout before payment.
| Region | Standard Items | Oversized Items | Free Shipping Eligibility |
|---|---|---|---|
| United States | $4.99 USD | $4.99 USD | Orders over $120 USD |
| Canada | $4.99 USD | $6.99 USD | Orders over $120 USD |
| Europe | $4.99 USD | $6.99 USD | Orders over $120 USD |
| Oceania | $4.99 USD | $16.99 USD |
Production Location Notice
Navora works with independent production and fulfillment partners in the United States, Asia, and other regions. Production and dispatch locations may vary and are not guaranteed to be in the country or facility nearest to the customer.
Items within the same order may be produced or shipped separately.
4. ORDER TRACKING
A shipping confirmation email containing the tracking number will be sent after the order has completed production and has been transferred to the carrier or logistics partner.
Please allow 3–5 business days after receiving the shipping confirmation for tracking information to update in the carrier’s system.
A temporary “not found,” “label created,” or unavailable tracking status may mean that:
- The shipping label has recently been created
- The carrier has not completed the first physical scan
- Tracking information is still synchronizing
- The package is moving between logistics facilities
If tracking has not updated after five business days, or the order has exceeded its estimated delivery period, please contact Navora Support.
5. CUSTOMS AND TAX INFORMATION
Tax Identification Numbers
Some countries, including Brazil, Mexico, and Norway, may require the recipient’s personal tax identification number for customs clearance.
Customers are responsible for providing any information required by the destination country. Missing or incorrect customs information may result in delays or the package being returned by the carrier.
Import Duties and Taxes
Unless otherwise displayed at checkout, international duties, import taxes, and customs charges may be collected separately by the destination country.
These charges are determined by local authorities and are the responsibility of the recipient.
6. SHIPPING RESTRICTIONS
Navora currently does not ship to the following U.S. military address types:
- APO
- FPO
- DPO
Additional destination restrictions may be displayed during checkout based on available carrier services.
7. INCORRECT OR INCOMPLETE ADDRESSES
Address Accuracy
Customers are responsible for reviewing and providing a complete and accurate shipping address during checkout.
If you notice an address error, contact us as soon as possible. Address changes cannot be guaranteed after production or shipment has begun.
Returned Packages
If a carrier returns an order because of an incorrect, incomplete, undeliverable, or refused address, additional shipping charges may apply before the package can be sent again.
Returned packages will be handled according to our Return and Refund Policy.
Package Redirection
Customers should avoid requesting an unauthorized package redirection after shipment.
If the recipient asks the carrier to forward, redirect, hold, or deliver the package to another location, the delivery may be subject to the carrier’s policies and additional risk.
Navora will assist with available tracking information but cannot guarantee recovery or replacement when a package is lost or damaged after a customer-requested carrier redirection.
8. LOST, DELAYED, OR DAMAGED PACKAGES
If an order appears delayed, lost, or damaged during transit, please contact us with:
- Your order number
- The recipient’s full name
- The tracking number
- Photographs of the package and product, if damaged
- Any relevant notice received from the carrier
We will review the available tracking and order information and provide the appropriate next steps according to our published policies.
9. CONTACT NAVORA SUPPORT
For questions about production, shipping, tracking, or delivery, please contact:
- Email: support@navora.co
- WhatsApp / Phone: +84 828 150 693
- Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT+7
Please include your order number when contacting support so we can assist you more efficiently.