Personalised Pets Wall Art – Custom Pet Portrait Gift

• Luxurious plush velour material for ultimate comfort
• Premium heat dye sublimation print for vibrant and long-lasting color
• The rug thickness of 0.4 inches with a border thickness of 0.2 inches for a sleek appearance in any room and perfect placement under furniture.
• High-quality epoxy construction on the underside for a secure, non-slip grip and exceptional durability
• Stain-resistant material for effortless cleaning with mild soapy water and air drying; avoid using bleach
• Vacuum-sealed for optimal protection during shipping, and may take up to 24 hours to lay flat once opened
• Light vacuuming recommended to expedite the settling process and enhance the rug’s appearance.

Production Time: 4–6 business days (All items are made-to-order).

Estimated Transit Times:

United States: 6–9 days

Canada: 9–14 days

Europe & Oceania: 12–17 days

Shipping Costs: $4.99 – $16.99 (varies by region and item size). FREE Shipping on orders over $120.

Tracking: Provided via email once your order ships. Please allow 3–5 business days for the tracking status to update.

Important Notes: Order cut-off time is 5:00 PM (GMT+7), Mon–Fri. Please ensure your shipping address is 100% accurate. We cannot ship to US military addresses (APO/FPO/DPO) and are not responsible for packages returned due to incorrect address details.

Cancellations: Must be requested within 12 hours of purchase (before production begins).

Return Window: 7 days from the delivery date.

Conditions: Items must be unworn, unused, and in their original packaging. Note: Personalized and custom-designed items are non-returnable unless they arrive damaged or defective.

Return Shipping Cost: Navora covers the return shipping for defective/damaged items. Customers are responsible for return shipping costs for change-of-mind or sizing issues.

How to Return: Please contact support@navora.co for written return authorization and return instructions before sending any item. Approved returns may be directed to our authorized returns-only address. This address is not Navora’s headquarters, warehouse, retail store, customer service office, or pickup location.